A virtual phone number is a phone number that isn’t bound to a SIM or a physical address. Virtual phone numbers let you make and receive calls, send and receive texts, on one mobile phone just like your main mobile number. A virtual phone number is ideal as your second number.

Yes. Just use either the web interface or our app for Android phones and the iPhone which opens up this feature to you. If you can't access the Google Play Store while abroad, you can download the Android app directly here. We encourage you to learn more about our mobile apps on our blog post.

You only use your personal number for friends and family and keep your second number for everything else.

By using a virtual number from LimePhone, you can use this as your second phone number.

LimePhone offers 14 day free trial for all new users. Once you signup and our team will call you within 1 hour to verify and activate your trial. All new trials require verification to avoid abuse and to prevent fraud.

Note that you wont be able to make calls or receive calls until your account has been manually verified our our team.

We require a business email id to activate trials to prevent abuse. If you do not have a business email id, please request a trial by contacting support.
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LimePhone uses the internet to give you additional phone numbers on your existing devices. Our web interface or mobile dialer on any device. Download the Android app directly here to make calls and send messages.

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Use LimePhone on all major devices including iOS, mobile (Android) and desktop browsers. Use on any mobile device with LimePhone's Mobile Dialer

Yes. LimePhone supports multiple team members. Please chose the team plan to access this feature. You will be able to assign and route the numbers to your team members.

Yes, we do. If you are away from your phone or have powered off, our service will give your callers the option to leave a voicemail. Voicemails are delivered instantly as mp3 files to the email address you used to sign up, access them through your desktop and mobile apps.

Keep your current phone number when you switch to LimePhone.

We're able to port phone numbers from europe and US.

To make the switch, porting takes between 3-5 business days and costs between $10-$50 per number depending on the number type and country.

Nope! LimePhone works directly with your existing phone. You can also use the desktop browser, or Android apps for calls and messages. For IOS, you can use our web dialer

LimePhone supports virtual numbers from over 40+ countries.

Go to Sign up > Select a plan > Select a number type > Select a country

You'll see all available countries and numbers!

If yours isn't listed, contact us as we are able to offer a custom setup in most countries for an additional fee.

Just like your regular phone, you can send and receive text messages (SMS) from your LimePhone number to any local or international number. You can manage the messages fromLimePhone dashboard or the app.

Manage work and personal life with one device. No extra SIM card or expensive contracts needed. Make and receive low-cost international and local calls, send unlimited SMS (Local only, subject to our Fair Usage Policy), screen calls with voicemail, and even record calls (all features may require specific plans).

Virtual phone numbers offer a range of benefits across various industries. Here are some specific use cases:

Real Estate:

Dedicated agent lines: Agents can use virtual numbers to give each client a dedicated point of contact, fostering trust and improving communication.
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Lead capture: Capture leads through online ads or social media by providing a virtual number for inquiries. This keeps personal numbers private and allows for easier lead tracking.
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Virtual tours: Offer virtual tours to potential clients by providing a dedicated virtual number for scheduling appointments.
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E-commerce & Retail:

Customer service: Establish a separate customer service line for a more professional experience and efficient call routing to the appropriate department.
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Order tracking: Provide a virtual number for order inquiries, allowing customers to track orders and get status updates without needing to reach a salesperson.
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Promotions & Marketing: Use virtual numbers for specific marketing campaigns to track call volume and campaign effectiveness.
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Finance & Banking:

Dedicated account manager lines: Give each account holder a dedicated virtual number to reach their personal account manager for a more personalized service.
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Fraud prevention: Set up a virtual number for two-factor authentication during logins or transactions, adding an extra layer of security.
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Customer support: Offer a dedicated virtual number for credit card inquiries or loan applications, streamlining customer service for specific needs.
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Healthcare:

Patient communication: Provide patients with a separate virtual number for appointment scheduling and communication with healthcare providers.
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Telehealth consultations: Use virtual numbers for telehealth appointments, allowing patients to connect with doctors remotely without compromising privacy.
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Prescription refills: Set up a dedicated virtual number for prescription refills, offering patients a convenient way to manage medications.
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Travel & Hospitality:

International bookings: Offer local virtual numbers in different countries to attract international travelers and provide easy contact options.
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Guest communication: Provide guests with a dedicated virtual number for hotel inquiries and room service requests, enhancing guest experience.
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Local tours & activities: Promote local tours and activities through dedicated virtual numbers, allowing tourists to book experiences easily.
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Non-Profits & Education:

Volunteer recruitment: Use virtual numbers for volunteer applications and inquiries, streamlining the volunteer recruitment process.
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Donor communication: Offer a dedicated virtual number for donor inquiries and thank you calls, fostering stronger relationships with supporters.
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Event registration: Promote events through virtual numbers for registration and inquiries, making it easier for attendees to participate.
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These are just a few examples, and the possibilities with virtual numbers are vast. By considering your specific industry needs, you can leverage virtual numbers to enhance communication, improve customer service, and streamline operations.

A billing cycle is a monthly period for which your LimePhone usage is charged. It starts on the day you activate your service and runs for 30 days thereafter..

Your bill will detail your monthly LimePhone plan charges, including your chosen plan fee, any additional data used beyond your plan allowance, international calling charges (if applicable), and any premium services you've subscribed to.

You can access your most recent bill by logging into your LimePhone account online or through the LimePhone app. The "Billing" section will display your current charges and allow you to download a PDF copy for your records.

LimePhone accepts major credit cards like Visa, Mastercard, and American Express.

We also accept bank wire, paypal and crypto. Please contact our sales for alternative payment methods.

Your LimePhone service will be automatically charged at the beginning of your billing cycle, or following your trial expiring if not cancelled.

Yes, you can easily update your payment method by logging into your LimePhone account and navigating to the "Billing" section.

If your payment fails, you will receive a notification via email or text message. LimePhone will attempt to process the payment again within a few days.  If the payment remains unsuccessful, your service may be suspended until the outstanding balance is cleared.

Your current plan details are displayed on your LimePhone account dashboard and on your monthly bill.

Yes, you can upgrade your plan at any time during your billing cycle. However, downgrading a plan will only take effect at the beginning of your next billing cycle.

You can monitor your usage through the LimePhone app or by logging into your account online. The "Usage" section will display your current usage and remaining allowance within your plan.

If you use more minutes or sms than your plan allows, you will be charged overage fees per minute / sms.

Premium services are features like, voicemail transcription, answer calls with auto attendant, Text Broadcasts (send bulk SMS messages to your customers) Call CRM (organize & track customer interactions) and 25+ advanced integrations are included in our Team and Business plans.

All premium services are included on teams and business plan, the features are readily available at no additional add on cost!

LimePhone offers a variety of plans with varying talk minutes, and messaging options. You can choose the plan that best suits your needs.

Check out our latest Plans

To avoid overage charges, monitor your Usage LimePhone app. Additionally, if your allowance and additional Pay-As-You-Go calling credit are used. You will not occur additional costs, but this will effect your serivice.

LimePhone is a web and mobile app and can be downloaded on all smartphones and tablets. It's also compatible Android.

There could be several reasons.


Firstly, check your account has been activated by the LimePhone team.

Check your internet connection (cellular data or Wi-Fi) as LimePhone relies on internet for calls.  Ensure you have enough calling minutes credits in your plan and haven't reached any limits. Verify the dialed number is correct and doesn't contain typos.

Verify if your account has enough credits as calls outside USA are billed per minute.

Finally, restart the LimePhone app and your device.

Go to Numbers > Manage Number > Turn on call recording.  

Always be transparent with the other party before recording a call.
Note: for system level please go to settings>platform>call recording to enable/disable platform wise.

Voicemail acts as your answering machine when you miss a call.  You can configure voicemail greetings and access messages through the LimePhone app or Android app.

You can listen to the voicemail from the web dashboard >>on the leads and call records page

Voicemails are accessed through the desktop app, mobile dialer and emailed as an mp3.

Poor call quality can be caused by weak internet connection (cellular data or Wi-Fi). Try switching between Wi-Fi and cellular data to see if it improves. Ensure you're in an area with good network coverage.  End and restart the call, and if the issue persists, contact LimePhone support.

LimePhone utilizes industry-standard encryption protocols to protect your calls and messages.  However, it's recommended to keep your LimePhone app updated and be cautious with any information shared through calls or messages.

App updates are typically handled through your device's app store - Google Play Store for Android. Look for the LimePhone app and see if an update is available. Updating ensures you have the latest features and security patches.

You can change your password by logging into your LimePhone account online. Navigate to your account settings > personal "Change Password".

We recommend usingthe latest version of Chrome or Edge for the best performance and user experience.

LimePhone does not support firefox or mobile devices including ipad.
Please use https://dialer.limephone.io for mobile devices.