Shared Inbox For Customer Support Teams

Here's why LimePhone is the No.1 phone system for customer support teams. An easy-to-use platform your team needs to be successful.

  • Shared support number - Manage inbound from a single line
  • Support Call Routing - Connect customers to the right team
  • Shared support inbox - Collaborate with teammates
  • Business hours - Control how calls are handled
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Manage user permissions




Why Support Teams Love LimePhone

Support SMS Inbox

Allow your support team to collaborate seamlessly with a shared SMS inbox. Everyone has access to the full call history, notes, and conversations, increasing support satisfaction.

Dedicated Number

Enhance customer support with a dedicated number for your your customers to connect instantly. Control how calls are handled, both in and out of hours, with full customization to suit your business.

Support CRM & Pipeline

Track all support tickets, calls and conversations in one place, and gain real-time visibility into your entire support pipeline in real time from any device, anywhere.

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Team management

Quickly get your support team onboard and adjust permissions at any time.

Assign Users & Teams

Provide the levels of account access depending on roles, create teams to manage your support more effectively.

Instant Onboarding

Set up in minutes. Add your support team instantly with simple step setup and 3 minute onboarding and your support team are live!

Give your support team the tools to be successful

Shared Call Notes

Keep helpful info attached to support calls and texts as they are actioned by your team. for complete team collaboration.

Call Recordings

Listen to recordings, review conversations, comment to help your team improve the level of support.

Custom Tags

Tag conversations and support inquiries, manage customers effectively with teams flows, and more.

Support Analytics

Gain insight into conversations, volume and team activity over time. Creating improvement opportunities.

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Increase Customer

Automate your support messages with auto reply for inquiries,
scheduled calls and post care follow ups.

Connect Your Support
Team, Instantly.

Engage with customer effortlessly by forwarding every support call to your teams numbers.

Direct Customers To The Right Team, Instantly.

Use customized IVR to route customer inquiries
to the right person or teams.

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CRM & Support Tool Integrations

Sync all of your favourite support platforms including Slack, receive instant notifications of inquiries, calls and messages in a dedicated channel.

Start Using LimePhone For Free

Chose a new phone number, divert to your mobile and start receiving calls, whatsapp and text in no time.

Try for free

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No contracts

Starts at $5/mo