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Why Phone Calls Keep Dropping: Causes and Fixes

September 6, 2023
Why Phone Calls Keep Dropping: Causes and Fixes

Why Phone Calls Keep Dropping: Causes and Fixes

You likely keep your cell phone within easy reach for the majority of the day. In an increasingly fragmented society, it has emerged as the most convenient method of speaking with clients and coworkers.

But what happens if your phone calls keep dropping, which are your most reliable mode of contact, start failing and, worse, stop working altogether? When it comes to private conversations, dropped calls are a big annoyance. No one wants to have to redial a friend's number in the middle of a call.

But frequent dropped calls might worsen the problem in commercial interactions. When the call drops and you lose your line of thought, it's difficult to communicate with your teammates. It's extremely harder to make a positive first impression on clients when your phone call keeps dropping throughout a meeting.

We'll look at how to resolve dropped calls on a cloud-phone system and assist you with some of the most popular fixes if you're having problems with them. So let's get started if you're ready to discover how to consistently deliver calls of the highest caliber.

Are you wondering “why does my phone keep dropping calls”?

You may be under the impression that you are aware of dropped calls and the causes of the call's automated termination. However, have you ever wondered what occurs when a call is dropped behind the scenes? Naturally, the answer differs depending on whether you're connecting over a VoIP connection or a conventional landline. However, in this article, we'll focus mostly on VoIP phone systems, which are becoming more and more the norm in office communications.

In conventional telephony, a call setup method enables you to connect to your telecommunications network to start a call. Every now and then, this connection abruptly ends, resulting in dropped calls. Any number of reasons, from faulty SIM cards to network troubles, could cause the ensuing failed call.

On the other hand, with cloud-based phone systems, WiFi and router problems are the main causes of dropped calls and jitter. This is due to the fact that you are using the internet to connect to your phone system. Therefore, if your internet service is poor, your call quality probably will be too.

The reasons why your phone keeps dropping calls?

Your phone keeps dropping calls for a wide range of reasons which can be divided into three categories: carrier issues, local environmental issues, and phone-specific issues. Let's examine each of them more closely.

Issues with Tower

When you use your phone to make a call, it connects to one of the numerous cellular towers that make up a cellular network. When you make a call, your phone immediately connects to the closest tower and stays in contact with it as long as it is the closest tower within range. However, if you're moving—whether you're walking, driving, or doing something else—you'll probably move outside the coverage area of your closest tower, and a handoff will take place to transfer your call to the next closest tower.

The majority of the time, this handoff will go smoothly, but on rare occasions, there may be an issue that causes your call to be disconnected during the handoff. Extreme cell traffic on any of the towers, bugs in the backend software, power outages, and other issues could all contribute to that difficulty. While annoying, these are all carrier-related issues, and you may usually place another call without any further issues.

Proximity from cell towers

When you enter a "dead zone," or area with poor reception, calls frequently drop for this reason. There are several possible causes for dead zones. Since there aren't many people or travelers in rural places, there are large expanses of the dead zone where cell tower service isn't available.

Desert regions are a good illustration of an environment with lots of dead zones. Dead zones can still occur in highly populated areas because of incorrectly positioned towers, which causes areas to not receive sufficient coverage, as well as in places that are blocked by impediments like hills, mountains, trees, big buildings, etc. Last but not least, dead zones are regularly discovered underground, including in parking garages, basements, and subway lines.

Building materials

In addition to dead zones, your immediate surroundings can also affect dropped calls. Your home or office's construction materials were probably the primary factor in the poor reception in your neighborhood. Signal deterioration and loss are caused by a variety of materials, including reinforced concrete, wire mesh, sheet metal, and different types of insulation.

In addition to dead zones, your immediate surroundings can also contribute to drop calls. The materials used to build your house or place of business were likely the main cause of the bad reception in your neighborhood. Several materials, including reinforced concrete, wire mesh, sheet metal, and various forms of insulation, can induce signal deterioration and loss.

Damaged device

Phone calls keep dropping due to your mobile device as well. Poor cell phone reception, data loss, and a lot of dropped calls are all possible if your cell phone's antenna is damaged. If the roaming software on your phone has not recently been updated or has been corrupted in any way, call dropping and other issues may also arise. Last but not least, a cell phone needs a reliable power source to maintain a solid connection throughout a call, thus if your battery is down, the risk of a dropped call is also raised.

You're in an area that's too congested

There are other factors than distance and physical obstructions that could be affecting your cellular network connection. Only a specific volume of traffic can be supported by cell towers at any given moment. This implies that if you're calling from a busy area, your connection could be lost at any time.

Applications with high bandwidth requirements, configuration problems, and network oversubscription are a few other factors that might exacerbate network congestion.

You should check your app's settings twice

When setting up your iPhone or Android phone, you have hundreds of settings to pick from, including time zones, caller ID, data permissions, and more. Although they're fantastic for personalizing your device, if they become caught in the incorrect position, they can interfere with calls. Before looking into other possible reasons for why your phone calls keep dropping, it's usually a good idea to double-check your network settings.

The operating system on your phone is outworn

An old operating system can lead to system malfunctions, much like your phone's settings can. The goal of more recent operating systems is to eliminate flaws and enhance procedures that may have been lacking in earlier releases. It is advised that you always keep your phone's operating system up to date to ensure optimal performance.

You have a lot of open applications

Slow cell service is always a result of an overloaded and full phone. The key is to ensure that your phone is free of unused apps, windows, and browsers. This is a straightforward remedy.

You must change or repair your SIM card

When debugging dropped calls, we don't frequently consider SIM cards. Most of the time, we don't give them a second thought because they are safely nestled inside our devices. If you see a sudden rise in dropped calls, it's important to determine if your SIM card might be to blame.

In general, a lot of location-related factors that affect dropped calls are beyond your control, but you can also adjust a lot of them. We'll talk about how to deal with the issues you can influence in the following part so that you have fewer dropped calls.

How to resolve dropped calls on a cloud-based phone system

How do you resolve dropped calls on a cloud phone system? Some of the most frequent dropped call VoIP troubleshooting techniques are listed below.

Fortunately, you don't need to be an IT professional to implement the advice on this list. One or more of these suggestions might make the difference in whether your company communications system is finally brought back up to par.

Identify network issues

You might anticipate seeing alerts when there are network problems or a weak connection, depending on your VoIP provider. These pop-ups are useful for pointing out the source of your network problems (and what steps you need to take to resolve them ASAP).

Try resetting network settings and restarting your VoIP app as quick fixes if you're having network problems. Otherwise, call connection faults may point to a problem with the caller-receiver connection. In these situations, it can be a good idea to make sure the individual receiving the call also has a strong WiFi connection.

Look for software-related roadblocks

Does the app occasionally break while you're on a call? Resetting your device or browser might be all that is required. Be sure to also read our guide on troubleshooting call issues if you're trying to narrow down the issue and it's happening in LimePhone.

The speed of the internet

You should always have the best WiFi available while using a VoIP phone system. You won't benefit fully from your VoIP system if you're using unsafe public WiFi networks or if your connection is generally poor.

A quick speed test that only takes a minute or two can be used to check your internet speed. In order to increase speed and capacity, you'll need to upgrade your existing internet service package or reconnect to a faster network if test results indicate that your WiFi is too slow.

Change to a wired ethernet connection

Switching to a wired ethernet connection is another choice if your WiFi problems continue and you're making the call from a PC. Despite their dated appearance, Ethernet wires are dependable. One of the best methods to make sure your house or workplace has steady, high-speed WiFi is to use a wired connection.

Shift your router

Not every router placement is the same. Your WiFi signal may occasionally be obstructed by walls and other big objects. Additionally, there are strange phenomena like WiFi blackspots and other baffling connectivity problems. In actuality, certain router positions are just more advantageous for constant WiFi connectivity than others.

Try testing alternative locations for your router throughout your house or office. You'll develop a better knowledge of where your router should be placed over time. You may use speed to find the locations with the best WiFi signals.

You might also want to think about getting what is sometimes referred to as a WiFi booster, WiFi repeater, or WiFi extender if you're experiencing trouble with signal strength when you're further away from the router. Your WiFi network's coverage can be expanded by using these gadgets to reach locations with weak or no signal.

Reboot your router

One of the most widely used troubleshooting proverbs is, "Have you tried turning it off and back on again?" If you've ever sought out tech-related help, you're probably familiar with this one. Because it works, this straightforward counsel is widely disseminated.

The best part is that restarting your router simply requires a minute of your time and can be the answer to your dropped call issue. Rebooting your router can fix a number of potential WiFi connection issues, including system flaws and overheating. A simple restart has no negative effects and might possibly improve the consistency and quality of your calls.

Reach out to your internet service provider

Last but not least, it's time to call your internet service provider if all else fails (ISP). After all, you are paying for your WiFi connection, therefore your supplier needs to be accessible to address any queries or issues you may have. It might be time to think about moving providers if your ISP is proving to be unhelpful.

Reduce call drops by using the VoIP phone system from LimePhone

VoIP can do wonders for your business communications while normal cell coverage is eliminated. Your main worry about dropped calls will be WiFi connectivity problems, which are typically far simpler to fix than cellular network problems.

When you sign up for a VoIP service like LimePhone, our team is also available to help you with any issues you might be having if your phone calls keep dropping. You may advance your company interactions with the help of our open pricing structures, essential services like business hours and auto-reply, and other benefits.

Get a free trial of LimePhone today to experience the comfort and ease of the top-rated VoIP phone service on the market.



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